Our Pledge

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100% Surgeon Satisfaction

Every instrument is guaranteed to provide 100% surgeon satisfaction. Through our 30-day return policy, surgeons can use the instrument in surgery, risk-free.

Learn more about our Surgeon Satisfaction Guarantee!

 

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Industry-Leading Customer Service, Always

We pride ourselves on customer service and pledge to do everything we can to help our customers with their surgical instrument needs. Our focus is surgical instruments. We have the systems, experience, and desire to help you save time, save money, and get great results.

Accessible Executives

Every member of our staff is dedicated to customer service, from the President to the Instrument Specialists. Visit our Contact Us page to find one of our staff members! Click This email address is being protected from spambots. You need JavaScript enabled to view it. to email Robert Edelstein, President.

We'll Answer The Phone

With no complicated phone menus to navigate, your call will be answered by a member of our staff. We make every effort to answer the phone during business hours in four rings or less and you will be connected to the Instrument Specialist assigned to your facility immediately.

Don't Wait Days to Receive Your Quote

Make your purchasing process as efficient as possible with our QuickQuoteâ„¢ system. We pledge to deliver your quote immediately whenever possible, within 24 hours for harder-to-find instruments or full sets.

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An Inc. Magazine "Fastest Growing Company" in 2011, 2012, and 2016.

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