Pre-paid and added to invoice.
Please distribute to any staff members who have purchasing authority. We make every effort to serve our customers fairly. Please follow this policy if returns are required.
Authorization must be obtained prior to the return of any merchandise. To obtain a return goods authorization number (RGA), please have the following when you contact us.
The RGA number and contact name of the person who issued the RGA number must accompany all returned products.
All products must be shipped to our office unless you are instructed otherwise. Please send to the address below.
Care must be taken when packaging and shipping a product for return. If possible please use the original shipping containers and protective packing materials. Products returned to Millennium in good condition within 30 days will be given full credit. Please see the exclusions below.
Products received in our office from 31-45 days of invoice date are subject to a 20% restocking charge.
Products received in our office from 46-60 days of invoice date are subject to a 40% restocking charge.
Product will not be accepted for return and will not be issued any credit after 60 days from invoice date.
Shipping charges will still be due in full for any returns after 30 days of invoice date or for expedited shipments.
Products will be inspected upon return. Issuance of credit will be given within 10 days of date of return except any returned scopes which will be credited only after the scope passes an inspection by the manufacturer.
The following items may be excluded from this policy: Sterile products, products with some items missing, diamond knives, I/A Tips, Bipolar Forceps, Bimanual Handpieces, K-Wire and Steinman Pins, equipment such as light sources, headlights, operation room furniture, any custom instrument or standard instrument customized in any way, and any instrument etched with customer information. Some products, like sterilization trays, will incur a restocking fee even when returned within 30 days.
Any products distributed by Millennium with the original manufacturer’s name will follow the original manufacturer’s return policy and procedures.
Used or refurbished equipment are not covered under this return policy. Policy guidelines will be included with the quote for such products. If not stated at time of order, please request a copy of our policy for refurbished equipment.
Please remit payment to this address:
Millennium Surgical Corp.
PO Box 775385
Chicago, IL 60677-5385
Please ship returns to this address:
Millennium Surgical Corp.
626 Cooper Court
Schaumburg, IL 60173
Accounts receivable contact: Kim Haas-Tome
Voice: 610-771-0850 Extension # 110 Fax: 610-771-0860