Net 30 days from invoice date.
Credit Card payments incur a 3% surcharge.
PayPal payments incur a 4% surcharge.
Past due balances subject to finance charge of 1.25% per month.
Pre-paid and added to invoice.
Accounts Receivable Contact
Please distribute to any staff members who have purchasing authority. We make every effort to serve our customers fairly. Please follow this policy if returns are required.
Authorization must be obtained prior to the return of any merchandise. To obtain a return goods authorization number (RGA), please have the following when you contact us.
Customer name or customer number as it appears on the original invoice.
Your Purchase Order number or Millennium’s Invoice number.
Item numbers and quantities of items to be returned.
Reason for your request to return item.
The RGA number must accompany all returned products.
All products must be shipped to our office unless you are instructed otherwise. Please send to the address below.
Care must be taken when packaging and shipping a product for return. If possible please utilize the original shipping containers and protective packing materials. Products returned to Millennium in good condition within 30 days will be given full credit.
Additionally as conditions of return the customer must provide Millennium a tracking number of any return shipment and return shipment must be received by the date given with the RMA. Returns received after the date on the RMA will not be accepted.
Shipping charges will still be due in full for any expedited shipments.
Shipping charges will still be due in full for any returns after 30 days of invoice date or for expedited shipments.
Products will be inspected upon return. Issuance of credit will be given within 10 days of return except any returned scopes which will be credited only after the scope passes an inspection by the manufacturer.
The following items may be excluded from this policy: Sterile products, products with some items missing, diamond knives, I/A tips, Bipolar Forceps, K-Wires and Steinman Pins, equipment such as light sources, headlights, OR furniture, and custom instrument or standard instrument customized in any way. Some products, like sterilization trays, will incur a restocking fee even when returned within 30 days.
Any products distributed by Millennium with the original manufacturer’s name will follow the original manufacturer's return policy and procedures.
Please remit payment to this address:
Millennium Surgical Corp.
PO Box 775385
Chicago, IL 60677-5385
Please ship returns to this address:
Millennium Surgical Corp.
626 Cooper Court
Schaumburg, IL 60173